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Meet our staff
Paul J. Mitchell: Email
Paul is the President and Chairman of the Board of our company. He began his insurance career as a claims adjuster for Liberty Mutual in New York City during the early 1950's. In 1959, Paul and his wife Yvette returned to Waterville, ME and purchased the J.B. Friel Agency. He merged The J.B. Friel Agency with The Hodgdon Agency in 1965 and then merged with The Goddard Agency in 1972 to become what is now known as GHM Agency. In 1979, Paul acquired 55% majority interest of GHM Agency and in 1991 acquired the balance of ownership.

During his career, Paul has served on numerous industry and civic boards and committees. This would include the Waterville City Council, Waterville Planning Board, and serving as the Executive Director of the Waterville Urban Renewal Authority during the 1960s and 1970s. He currently serves as President of the Maine Independent Insurance Agents Association, and is a member of the Board of Directors of the Waterville Sewer District.

Paul is a graduate of the University of Maine and holds a Masters Degree from Columbia University. He is a lifelong resident of Waterville and resides there with Yvette, his wife of 53 years. Paul & Yvette have 4 grown children and 12 grandchildren.

William "Bill" Mitchell: Email
Bill is a Vice President and the CEO of GHM Agency. He began working at GHM in 1982 while attending College at University of Maine. Bill graduated in 1984 with a Bachelors Degree in Business Administration and obtained his property casualty insurance license the same year. In 1985, he obtained his life insurance license and in 1987 he became a Certified Insurance Counselor (CIC). Bill attends over 20 hours of insurance educational classes each year to maintain his CIC designation.

Over the years, Bill has been involved with several organizations including serving as a board member for Big Brothers Big Sisters, Chair of Bowl For Kids Sake in 2000, Past President of the Waterville Area Boys & Girls Club, Past Chair of the Alfond Youth Recreation Center Building Committee. In 1998, Bill was a recipient of the Star Award from Volunteers of America and in 2000 was inducted into the Boys & Girls Club/YMCA Hall of Fame. Mitchell is past chair of the agents advisory board for MMG Insurance Company and a current member of the agents advisory boards for Hanover Insurance Company and OneBeacon Insurance Company. He also serves as corporator for Kennebec Savings Bank.

Bill lives in Waterville, Maine with his wife and daughter.

Donna Boutin, VP:Email
Donna joined GHM Agency in 1986 and has been a licensed property casualty agent since 1983. She is responsible for servicing the insurance needs of several of our largest business clients. In addition, she assists with the day to day operations in personal insurance, claims and many other functions of the agency. Donna is a native of Waterville and a graduate of the University of Maine at Orono where she received a Bachelor of Science degree.

Donna and her husband Bill reside in Sidney.

Janice Muzerolle: Email
Janice brought her strong accounting background to GHM Agency in 1988 and handles all of the accounting for our agency. She earned a Bachelor of Science degree in Accounting from the University of Maine.

She and her husband Dick reside in Waterville and have two grown sons.

Linda Chute: Email
Linda began her insurance career in 1984 while working in the claims department of a large national insurance company, obtained her insurance license in 1986, and joined GHM Agency in 1992. Linda has also obtained her Certificate of General Insurance, Certified Insurance Counselor (CIC) and recently became licensed in life and health insurance. She has a strong background in personal insurance with a special expertise in claims. She also has a general knowledge of business insurance and pays close attention to giving our clients the best possible service that she can.

Linda graduated from Sacopee Valley High School and has attended numerous insurance and business related seminars. She and her husband Neal live in Limington and have three grown children and five grandchildren.

Wendy VanAntwerp: Email
Upon graduating from Thomas College (Waterville, ME) in 1993 with a Bachelor of Science degree in Accounting, Wendy joined us at GHM Agency and obtained her property casualty agents license in 1995. She has since become a Certified Insurance Service Representative (CISR). Wendy provides customer service to both personal and business clients. With Wendy's input, we have established guidelines and become more efficient in servicing the needs of our clients.

Wendy is a graduate of Washburn District High School. She lives in Winslow with her husband Jim and their son Zachary.

James Sanborn: Email
James began his insurance career with GHM Agency in 1993 while attending Thomas College. In 1995, he passed his property casualty agent's license exam and graduated from college in 1997 with a Bachelors Degree in Accounting. In 1997, he obtained his life insurance license and in 2004 he became a Certified Insurance Counselor (CIC). In 2007 James completed his Certified Risk Manager (CRM) designation. 

James is well versed in personal insurance, business insurance, and life insurance. His primary responsibility is developing new sales, however, he is also involved in routine servicing and claims for our clients. He also plays an important role in maintaining our computer network of 32 users and 2 locations.

James lives in Hebron, Maine with his wife Ellen, daughters Elisabeth and Emily and son Donovan.

Lee Cabana: Email
Lee is a Waterville native and graduate of the University of Maine at Farmington. After a successful career in the non-profit world he started his insurance career in Pennsylvania. A Certified Insurance Counselor, Lee joined the GHM staff in 1997 bringing an expertise in both property casualty and life insurance.

Lee resides in Winslow with his wife Nancie and daughter Erin.

Diane Guerette: Email
Diane began working at GHM Agency in March of 1998 and having an insurance background she was able to give immediate assistance to GHM clients during the ice storm. Shortly after joining GHM Agency she obtained her property casualty agents license and has since become an Accredited Customer Service Representative (ACSR). Diane is responsible for handling all personal lines claims for GHM clients, as well as the majority of claims for our business clients.

Diane and her children reside in Shawmut, Maine.

Laura Rowe: Email
Laura joined GHM Agency as an assistant customer service representative  in 2000 and obtained her property casualty agents license in November that same year. She currently works in our commercial lines department servicing our medium to large accounts and also provides back up assistance to many other departments. Laura is a Winslow native, attended the University of Maine and received a Bachelor of Science from Thomas College in 1993. Her interests include snowmobiling, boating and many other outdoor activities.

Laura and her husband Jason reside in Benton, Maine.

Debbie Tracy: Email
Debbie joined the GHM team in 2000 to fill a new position that we created to streamline our back office processing. She had previously developed a strong insurance background while working for a southern Kennebec County insurance carrier for several years. Debbie obtained her property casualty agents license in November 2000 after completing an extensive self-study program and attending a three-day license preparation class.

Debbie resides in Mercer, Maine.

Martha Wentworth: Email
Martha has been a licensed insurance agent since 1992 and brings strong skills in both sales and service of personal and business insurance to the GHM team. She joined GHM in January 2000 and works very closely with a wide range of agency clients. Martha is currently working on her Certified Insurance Counselor designation as well as her life insurance agent's license.

She resides in South China, Maine with her husband James and their son Justin.

Ray Watson: Email
Ray Watson has been employed at GHM Agency since 2001. Prior to joining GHM, Ray was Commercial Department Manager at a large insurance agency in Augusta for 15 years. He is a Certified Insurance Counselor with over 30 years experience in the industry.

Ray began his insurance career in San Francisco California soon after discharge from the United States Air Force in 1970. While serving Ray took advantage of educational opportunities by attending American River College in Sacramento and San Bernardino State University in that city.   Soon after beginning his insurance career Ray attended the advanced insurance school offered by Hartford Insurance Company in San Francisco and continues to attend annual insurance seminars to keep abreast of the changing conditions.

Ray has resided in Oakland since 1982 with his wife of 30 years, Clara.  Ray is active in the Oakland Lions Club and Oakland-Sidney United Methodist Church.  When not working Ray enjoys service work with these organizations and an occasional round of golf.

Patty Daveluy: Email

Patty has been a licensed insurance agent since 1995. She joined GHM Agency in 2001 after moving from Connecticut to Maine. She brings skills in sales, service and small commercial to our agency. Her primary responsibility is developing new sales.

Patty resides in Oakland with her husband and their 3 sons.

Gail Conway: Email
Gail started in the insurance industry in 1989 working in commercial insurance and in 1998 earned her property casualty agents license. After taking a year off from the insurance world, Gail decided to rejoin the insurance business with GHM Agency, starting as receptionist and moving to Administrative Assistant working on licensing producers with carriers, special programs, etc.

Gail and her husband reside in Skowhegan. They have two grown sons.

Mindy Noonan: Email
Mindy began her insurance career with GHM Agency in 2002. In 2003 she passed her property casualty agents license exam and in 2004 she passed her life and health exam. Her primary responsibility is generating new sales.

Mindy resides in Waterville.

Laurie Ferris: Email
Laurie joined the staff at GHM Agency in April of 2003. She came to GHM as a licensed agent for both property casualty, life and health. Laurie's primary responsibilities are in our processing department.

Laurie and her husband live in Skowhegan.

Gaye Sy: Email
Gaye joined GHM Agency in September of 2003 as a customer service representative after working in the medical field for many years. She is a graduate of Thomas College and successfully passed her property and casualty license exam. Gaye is studying to obtain her Certified Insurance Service Representative in order to better serve the clients of GHM Agency.

Gaye lives in Norridgewock with her son Anthony.

Linda Lary: Email
Linda joined GHM Agency in January of 2004 as an assistant customer service representative in the commercial lines department. She assists with receptionist duties and performs many tasks to support the customer service staff. Linda successfully passed her property and casualty license test in 2005. This will enable her to better assist the customers of GHM Agency.

She has 3 sons and 7 grandchildren. Linda enjoys spending time at her camp in Hartland.

Jen Graf: Email

Jen joined GHM Agency in July of 2004 as our receptionist. She came to GHM with 3 years experience in the insurance industry. Jens plans to grow within the agency and has already moved into a customer service representative position. She obtained her property casualty agents license in June of 2005.

 

Jen is a Kennebec Valley Community College graduate and resides in Skowhegan with her family. 

Dorinda Stone: Email

Dorinda started as our receptionist in September of 2004. She performs reception duties along with other essential data entry. Prior to coming to GHM, Dorinda owned and operated a business in Waterville for 7 years. Dorinda is taking online course and plans to further her knowledge of insurance with the goal of obtaining her property and casualty producer license.

 

Dorinda resides in Fairfield Center with her husband.

Melissa Mitchell: Email

Melissa joined GHM Agency in July of 2005 and shortly thereafter obtained her property and casualty agents license. She currently works in our commercial lines department as a customer service representative. Melissa came to GHM with an insurance background working on-site for a large corporation in Connecticut handling workers compensation claims.

Megan Dickey: Email

Megan started at GHM Agency in October of 2005 as an assistant customer service representative. She is a graduate of Messalonskee and is currently attending Kennebec Valley Community College. Megan is also studying for her property and casualty license and hopes to take on more duties as he knowledge of insurance grows.

 

Megan currently resides in Oakland.

Megan Cross: Email
Megan graduated from the University of Maine at Farmington in May of 2003 with a BA in Psychology. She was hired on to the GHM staff in June of 2003 as an Assistant Customer Service Representative. Currently Megan is working in our processing department.

Megan currently resides in Belgrade, Maine.


© GHM Agency 2004

Disclaimer: Please be advised that no insurance can be purchased, bound, or put into effect over the GHM Agency website. To start a policy or make changes to an existing policy, you must first speak with a GHM agent who will assist you accordingly. Thank You.