About

Who we are

GHM Insurance has been serving the insurance needs of Maine families and businesses since 1901. We are an independent agency representing many of the finest insurance carriers. From the largest business to the individual policyholder, we are able to offer you a broad range of insurance policies at competitive rates. All are presented to you with the exceptional service you expect and deserve.

At GHM Insurance we have more than 350 years of combined insurance experience ready to work for you. Our office is conveniently located on Main Street in Waterville.

We offer sound advice and counsel

Education is our most valuable tool. We are constantly expanding our knowledge of insurance with ongoing trainings to keep up with the ever-changing industry, and in turn sharing new information and insight with our clients.

Our markets are bigger than you think

GHM has excellent markets available for personal, business, life and employee benefits. Our agents search available markets to offer you many options to choose from. Thus we are able to offer you a wide variety of coverages, customized to meet your individual needs.

A client-first attitude

We recognize that it is exceptional service that makes one agency superior to the rest. Here at GHM Insurance, it is our first priority to take the time to get to know you and your needs. We promise to treat our customers like they’re our neighbors. Because, well, they are our neighbors. That means we’re always here. Twenty-four hours a day, seven days a week. 

Our claim service is "on the spot"

Insurance is intangible, until tragedy hits home and you have to file a claim. That is when you expect and deserve immediate attention. At GHM with our 24-hour claim service, our major priority is to assist you at the time of a loss, and to work with you and your carrier towards a swift resolution.

Our goals are second to none

Our greatest goal is to be your total agent, providing you with the widest range of insurance options available at the most competitive premiums.  Our love for what we do translates to satisfied customers and it is our mission to extend to you the exceptional service that is the hallmark of GHM. When our neighbors succeed, so do we.

Our mission

GHM Insurance, an employee-owned company committed to providing competitive insurance rates and exceptional customer service, is a leading independent insurance agency in Maine. Founded in 1901, GHM is committed to the core beliefs of its founders in developing strong relationships with its clients, insurance carriers, vendors and the general public. GHM strives to represent financially stable insurance carriers who offer high quality, competitively-priced insurance products, fair claim service, a knowledgeable loss-control staff, efficient technology and prompt service, combined with GHM’s exceptional customer service through friendly, courteous and professional face-to-face, telephone and written communications. Our highly-trained, people-oriented staff is dedicated to education, professionalism, honesty, fairness and confidentiality, and is empathetic and ethical in our relationships and interaction with our clients, carriers, vendors, the general public and each other, while working to reach the goals and objectives set forth by our company. GHM strives to evaluate the needs of each client and to offer insurance solutions to meet their individual needs while maintaining underwriting discipline, strong relationships and open communications so to provide a long-term, stable market for the benefit of the clients we serve.